Help Center

Frequently asked questions

Quickly find answers about booking, payments, cancellations and more.

All topics
Booking
Services & coverage
Pricing & payment
During the service
Cancellation & refund
Ratings & quality
Account & profile
Safety & trust

Booking

How to book a service.

How do I book a service on Hany?

Can I book for someone else?

How far in advance should I book?

How do I know my booking is confirmed?

What if no pro is available?

Services & coverage

What we offer and where.

What services do you offer?

In which cities is Hany available?

How do I know if a service is available at my address?

Can I request a custom service?

Pricing & payment

Prices, promo codes and payment methods.

How are prices set?

What payment methods do you accept?

How do I use a promo code?

Can the price change after booking?

When am I charged?

During the service

Communication with the pro and how it goes.

How do I contact the pro?

The pro is late — what should I do?

Can I change my request during the service?

How does a service end?

Cancellation & refund

Cancellation and refund policy.

How do I cancel a booking?

Are there cancellation fees?

How does the refund work?

The pro cancelled — what happens?

Ratings & quality

Rating, satisfaction and quality guarantee.

How do I rate the pro after the service?

Will my review be published?

What if I'm unsatisfied?

Is there a guarantee on services?

Account & profile

Manage your account, addresses and info.

How do I create an account?

How do I add or change my addresses?

How do I change my phone number?

How do I delete my account?

Safety & trust

Pro vetting, safety and complaints.

How are pros selected?

Is my personal data protected?

What if a serious problem occurs (theft, damage)?

How do I report inappropriate behavior?

Are you a professional?

Check out the FAQ dedicated to Hany Pro professionals.

Didn't find your answer?

Our customer support team is available Monday to Saturday, 9am - 7pm.

+212 7 02 01 34 71

o.lamlaika@hany.ma

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